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Lauren Runs In Aid of the Arthur Rank Hospice


Published: 05/02/2020   Last Updated: 11/02/2020 15:59:48   Tags: Staff

As Letting Negotiator Lauren Evans gets set for the Cambridge Half Marathon, we quiz her on the progress so far

1.What inspired you to run the Cambridge Half Marathon?
I wanted to do the half marathon to raise awareness for the Arthur Rank Hospice. It is a small Cambridge based hospice for patients with life threatening illness. They offer support which could not be given at home. When thinking of ways to fundraise for them, I knew I wanted to do something that I would find challenging but also achievable. Also being a Cambridge charity, I thought that the Cambridge Half Marathon would be fitting.Before starting training, I had previously only ran 5km!

2.Why did you choose the Arthur Rank Hospice?
Arthur Rank Hospice gave my mum end of life care when it got too much for me and my brother Miles to cope with. We no longer had the facilities at home to give mum the care she needed. They supported us as a family for 2 and a half months, with round the clock care, constant attention and support for us all. Without Arthur Rank we would not have been able to enjoy the last moments with her as much as we did as the stress and taking on the role of the carer would have been too much.

3.How is training going? 
Training is well underway with my longest run now reaching 10km. I try to do 3 runs a week, 2 short runs to build strength and a longer run for endurance and stamina

4.How is fundraising going? 
I have been overwhelmed with the support and the donations that have been made so far. I cried when we reach the target within 48 hours, just knowing how many people want to help and who knew my mum!

Arthur Rank need as much finding as possible. When we used the Hospice, they had enough space to have 28 patients, however, only have the funding for 14. It costs £472 per day to fund one day time patient (10am – 7pm) to give families some respite care.

5.How long have you worked with RAH?
I have been with RAH since July 2019 (one of the newest members!) and I am currently working as a Lettings Negotiator.

Follow Lauren’s progress on our social channels and show your support by sponsoring here.

Diversification of the Rural Office Market

Published: 15/08/2019   Last Updated: 16/08/2019 13:21:41   Tags: Rural Market

At Redmayne Arnold & Harris we have been involved in the planning, letting and management of rural office schemes for about 25 years and for the last 20, not much has changed. If a unit became vacant, we advertised it in the local paper “a high quality office in peaceful south Cambridgeshire village. Building offering high standard accommodation in converted barn with Cambridge phone number”.

In most instances, we would find a new tenant and everybody moved on. Now prospective tenants are concerned about internet speeds, underfloor heating, solar panels, electric car charging points, covered bike storage, showers and the specification of the kitchen. Buildings have to be converted to an exceptionally high standard to attract the required level of interest and the right quality of tenants.

Forward thinking landowners and their agents are now looking at ways to diversify uses on rural business parks as they want to improve the offering to existing tenants and make sure they can keep occupancy rates as close to 100% as possible.

Highgate Farm, Over – Gyms, Café and Farm Shop
This was traditionally a B1 office and workshop scheme. We now have two gyms, a café and a farm shop. It wasn’t necessarily economic pressure that meant we wanted to spread the risk, but giving a scheme like Highgate a number of alternative income streams does mean it is easier to guarantee full occupancy which is always highly relevant to our client.
Before you begin to look at diversification you need to consider the implications that any new non B1 tenants might have on existing businesses. Do these new businesses produce noise? Do gym sessions produce pressure on car parking at peak times?

We have a Children’s Day Nursery on an otherwise B1 office-based development. At the time of planning both District Planners and County Highways were concerned about traffic generation, but a green travel plan, a leaflet on varied modes of transport and car sharing has meant the problems never materialized.

Hill View Farm, Bassingbourn – Farm Shop and Animal Feed Business
About 20 years ago we advised Mr and Mrs Standen about the possibility of opening a farm shop at Hillside Farm, Bassingbourn. They needed to diversify, yet I am sure the owners never envisaged a career in retail. The shops success is undeniable.
Not all the produce is from the farm but the majority is local. The second phase now has planning and this will effectively double the retail space and allow them to run a farm shop and animal feeds business from the same building.
We are in discussions with the family about opening a farm-based café. The farm has excellent “footfall” from a footpath crossing the farmyard and it is hoped the café will create a leisure and retail destination. A cup of coffee on Saturday morning at Hillside Farm and a catch up on all fluctuations of the price of animal feed is on many of my friends to do lists!

Hatley Park Estate - Offices
Whilst we are always looking at diversification, we cannot ignore the importance of rural B1 office space. With significantly lower rents than central Cambridge and an ever-developing broadband coverage, conversions of farm buildings to offices is still an attractive option. This mix of conversion and new build has had 100% occupancy for a number of years and some tenants have been on the site for more than 15 years.

Church Farm, Barrington - Mixed Use Development
A mixed-use development could now include up to five dwellings under Class Q permitted development, which now allows for the conversion of agricultural buildings to dwellings without planning permission. Whilst the building has to be capable of conversion, it is now accepted that some structural reinforcement may be required to enable the successful conversion.
Introducing new levels or mezzanines are no longer planning issues. Church Farm at Barrington is a very successful example where the landowner has realised value from the conversion of traditional farm buildings to a wide variety of end uses including B1 office and residential.

Permitted Development for Agricultural Buildings 
Class R of the General Permitted Development Order 2015 allows agricultural buildings to be converted to a flexible use falling within either Class A1 (shops), Class A2 (financial and professional services), Class A3 (restaurant and cafes), Class B1 (business), Class B8 (storage and distribution), Class C1 (hotels) or Class D2 (assembly and leisure) of the schedule to the Use Classes Order.

Therefore, the change of use for agricultural buildings to business use is supported by the change of use allowed by permitted development. It is important to check the building was in agricultural use.

We have seen examples where a café or retail outlet at a B1 development benefits other uses. The addition of a café can attract more customers, as well as be used by those already coming to the site to work. There is synergy between the two aspects of the businesses.
Paragraph 28 of the NPPF states that planning policy should support economic growth in rural areas, and they should: 
• Support the sustainable growth and expansion of all types of business and enterprise in rural areas both in the conversion of existing buildings and well-designed new buildings. 
• Promote the development and diversification of agricultural and other land based rural enterprises. 

Grange Park, Broadway, Bourn
This is a development of 5 small office units, void periods have been low since its inception approximately 20 years ago. Unit 6 is currently on the market through Redmayne Arnold & Harris with a guide rent of £11,000 per annum. The unit extends to 792 sq ft (73.56 sq m).

Unit 6 is part of an attractive courtyard style development which are of traditional brick construction under a pitched roof. The development provides gravel parking areas for approximately 43 cars in a well-designed landscaped area which includes communal cycle racks and disabled parking. The scheme has been designed to provide working space with a high degree of flexibility.

If you would like more information on this or any of our other units that are currently available, please contact Nick Harris on 01223 819315 or by email:

See Us At….


Published: 07/05/2019   Last Updated: 07/05/2019 10:07:31   Tags: Social, Calendar, Sponsorship

Proud to be a part of the community in which we reside, we’re looking forward to getting out and about this summer at several local charitable events. Find us at:

Stapleford Fun Run – Sunday 9th June
This annual event in close to our Great Shelford Office often catches our attention. Taking place on Magog Down with the kind permission of The Magog Trust, the event is to appeal to runner and walkers of all abilities. Distances include: 1, 2.5 and 5 miles with prizes for several categories. A great way to explore the beauty of Magog Down and get fit in the process. We’ll see you there.

Great and Little Shelford Primary School Summer Fair – Saturday 15th June
A fun annual event that we’d proud to be the main sponsor of this year. Our donation falls in the form of the swing boats, which are an exciting and colourful new addition to the even this year. The Fair supports both schools’ fundraising ventures which we are proud to support.

The Over Day Centre Celebratory Bike Ride – Sunday 16th June
Offering a 50 mile and 8.5 mile route, this annual event aims to raise funds for the Over Day Centre, an essential care and convivial charity providing vital support to older people in our local area and beyond. Organised by Willingham Wheels Cycle Club in associations with Swavesey & Over Cycling Group, this year’s event marks a 10thanniversary! We hope to see you there.  To join, download the registration form here.

Stapleford Village Weekend – 20th– 23rd June
Events taking place across the entire weekend, from live entertainment, quiz nights and sports activities, this is a weekend for your calendar. Find out more at

Whittlesford Summer Ball – Saturday 6th July 
A black tie event with Champagne reception, 3 course meal and live band, Whittlesford Summer Ball is always a sought-after event. Raising money for the local school, the church roof and the Laughter Specialists (a charity providing entertainers to children in hospital and with special needs in the region) we hope this event is a sell out. For tickets contact

The Little Shelford Fun Weekend – 6 - 8th September
A fun weekend for the whole family, this year’s 1960s theme weekend will host a Dinner Dance on Friday 6th, a Family Fun Afternoon from 1pm on Saturday and a Harvest Family Celebration and Afternoon Musical Picnic on Sunday. Held in aid of several good causes across the village of Little Shelford, we hope you’re able to join us over the weekend.

Be Clear and Transparent

Published: 26/04/2019   Last Updated: 26/04/2019 22:25:55   Tags: Landlords, Agency

Director Christopher Toynbee discusses transparency threats within the industry.

In recent articles, I have written about the increasing legislative backdrop we, as letting agents, now operate in. Part of our role is to ensure compliance with a raft of laws, which have added many layers of complexity to what we do. And it’s easy in such an environment to lose sight of what I believe is one of the most important aspects of our role: managing complexity and communicating it in a clear, concise manner to our clients. In other words, despite what’s going on behind the scenes, we must remain clear and transparent.

Transparency has long been one of RAH’s USPs and is a defining reason landlords trust us and stay with us (our longest-serving client has been with us all 27 years). We take pride in the fact we offer a simple and concise service. Simple doesn’t mean basic. Concise doesn’t mean lacking in detail. We should be able to provide in good conscience a clear link between service and value.
Lack of transparency manifests itself in a number of ways. Multiple offerings without obvious boundaries, loose definitions of scope of services, complex ‘menus’ of fees with bolt-on costs for this or bolt-on costs for that and, too often, hidden or unjustified costs.

It’s this final threat to transparency that I wanted to explain further. One of the most controversial hidden costs is that of contractor commission. If you have not come across this before, contractor commission is a process whereby an agent earns income from the contractor charges to landlords. Believe it or not, a practice commonplace across our industry.
While the official line may be that this is an agreement between contractor and agent, and that it has no bearing on the invoice to the landlord, in most cases the value of the commission is directly derived from – and added to – the value of the invoice.

The greater the value of the invoice, the greater the value of the commission from contractor to agent. A £50 call out may cost the landlord £60, a £500 job may cost the landlord £600, to take into account the commission arrangement. The two are inextricably linked, and the moral hazard this creates is blindingly obvious.

Agents become financially incentivised to actively find maintenance works to charge to their landlords, and works of a higher value. They become financially incentivised to go with contractors willing to accept the highest negotiated commission rates, and not with the contractors who are the most qualified, insured or those that provide the best service or fair value. Fundamentally, agents who operate a contractor commission structure are no longer working in their client’s best interests and, once you lose that, what do you have left?

The connection between service and value becomes unrecognisable. The level of transparency of such a practice differs from agent to agent. Some put it clearly in their terms, some less so, and others may even be completely silent on it (which is in contravention of agency law, incidentally).

We are very clear. We don’t do it and we never have. It’s not a practice that feeds transparency and nor one to be used as an alternative avenue of income generation. Our clients should expect more, I believe. They should expect a measured approach to disruptions in the market. They should expect that it goes without saying that we work in their best interests. They should expect our services and our fees to be well thought-out and justifiable, and not the path of least resistance, nor a complex menu. They should, despite increasing complexity behind the scenes, expect transparency.

I hope that’s clear!

Supporting World Down Syndrome Day 2019


Published: 28/02/2019   Last Updated: 14/03/2019 15:54:36   Tags: Charity

Supporting World Down Syndrome Day on Thursday 21st March 2019 was an easy decision. A diagnosis that is often misunderstood, our Accounts Assistant Nicola Snowden-Hermitage wanted to stand up and talk about it. Her son, Mason, has Down Syndrome so it is more important to her than ever.

Next Thursday we will be sporting odd socks in honour of the Lots of Socks campaign, with staff making a small donation. Whilst the fundraising is an important part of World Down Syndrome Day, awareness brings a much greater form of donation, so we’re here to help.

We spoke to Nicola to find out more about Down Syndrome.

How readily available do you feel information is about Down Syndrome?  Due to the hard work of families of people with DS there is so much information available.  People can now find out the reality of living with DS.  That being said the information families are provided by the medical profession still has a long way to go.  Unfortunately DS is still seen as a worse case scenario by many medical professionals when they are going by outdated views/resources.  There are so many horror stories from parents out there, and this is something I experienced first hand.

How have you changed since having Mason?  Since having Mason I have become a better person – he has humbled me and made me see the good in the world.  I can be having the worst day and after a cheeky grin/cuddle from him all is right with the world.  It really is special to see the world through Masons innocent eyes.  He has also made me realise my strength

How can people best understand Down Syndrome? Are there common misconceptions?  The main thing is that DS is not something to be feared.  Like everyone, each person with DS is an individual. They all have strengths and weaknesses.  Just because you have DS does not mean that you are not going to succeed, does not mean you can’t add to society and does not mean that you will have an unfulfilled life.  The biggest misconceptions we experience are……  ooh he doesn’t look like he has it that bad!!  DS is not a scaled condition – you either have it or you don’t!!  Doesn’t he look just like you??  Well as I’m his mum I would hope so!!  Children with Downs are always so happy!!  Trust me this is not the case – he has tantrums like every other 6 year old!

How does it differ to be a mother of a child with Down Syndrome?I wouldn’t say it differs being a mother to a child with Downs although Mason is my only child so I know no different I would just say that priorities differ.  All children test you and Mason is no different.  All children are loving and Mason is no different.  It’s just with Mason you have to take a step back and realise that milestones WILL happen but it might take you slightly longer to get there.  I’ve also learnt that Idon’t really need that much sleep!!!!

Why do you think World Down Syndrome Day awareness month helps? It helps to raise awareness and gets the subject discussed.  Down Syndrome is not a dirty word and the Lots Of Socks campaign highlights that all types, shapes, sizes of socks can be unique in their own way, and yet do the same thing, just like people with Downs.

And anything else you’d like to add…
If you find out someone has a DS diagnosis don’t say Sorry – there is nothing to be sorry for! And finally, but most importantly, Mason is the best thing that ever happened to me and I wouldn’t change him for the world!

Join us in supporting World Down Syndrome Awareness Day on Thursday 21st March 2019. Share and tag your photos of support on Facebook and Instagram - we can't wait to see them. 

Disruption Drives Innovation


Published: 19/02/2019   Last Updated: 19/02/2019 16:37:22   Author: Christopher Toynbee     Tags: Tenant, Fees

The Tenant Fees Act 2019

The Tenant Fees Bill confirmed by The Parliamentary Under-Secretary of State, Lord Bourne of Aberystwyth, on the 15thof January 2019, was given Royal Assent on 12thFebruary 2019 and therefore confirmed into law as The Tenant Fees Act 2019.

This enacts the ban on tenant fees announced in the 2016 Autumn Statement, and will, amongst other things, prohibit agencies and private landlords charging upfront fees to tenants in relation to letting a residential property in England and Wales. In short it sets out that:
  • It will become illegal for all agencies and private landlords to charge non-optional fees to tenants or to guarantors on or after 1st June 2019, including renewals.
  • Deposits will be limited to the equivalent of 5 weeks rent for tenancies of less than £4,167 pcm and 6 weeks for tenancies over this amount.
  • Agencies and private landlords can charge some default fees – such as for replacement keys.
  • If an agencies or private landlord charge any of the banned fees after this date, they will be liable to refund the fee, with interest, and could be fined up to £30,000 and subject to a banning order. They will also be unable to serve a Section 21 Notice to Quit unless any unlawful fees are repaid.
The tenancy application process has developed into a complex procedure, heavily laden with legislation. Credit checks, extensive referencing, Right to Rent checks, safety checks, deposit registration and the provision of legally binding contracts form just part of the process. The consequences for not completing these efficiently and diligently can result in the inability to re-gain possession of a property, significant fines and criminal proceedings for both the agency and the landlord.

Unregulated tenant fees and a highly competitive industry have resulted in an escalation of charges, in some cases to unjustifiable levels. It’s fair to say that some in the market are not clear as to what their tenant fees cover, and the reality is that these are not commensurate with the work involved. This is often due to agencies offering discounted management fees to their landlords – often to great fanfare – which are in turn subsidised by inflated fees to tenants.

The Government sites the Tenant Fees Act as the driving force for fairness and transparency in the private rental sector. In an industry so historically lacking in regulation – there is currently no minimum experience or level of qualification to work in lettings – this should be a welcomed disruption to those who share our desire to value excellence. Industry specific training, externally monitored qualifications and minimum levels of experience should all be as standard for those in a direct position to look after what is likely to be somebody’s most valuable asset – their property.

The challenge for us is to manage the increase workload this Act no doubt brings, minimise the risks to our landlords and continue to provide the high level of service we are proud to deliver. We have always been of the belief that disruption drives innovation, and we are well prepared at RAH. We have implemented several new systems resulting in dramatic improvements to our productivity of process.

  • Cloud-based tenancy application software- allowing us to manage a greater volume with increased efficiency. It provides a digital audit trail, automated compliance processes and increased speed in which we can complete the process. We have already seen significant benefit as it takes RAH 11 days to go from application to executed AST, compared to an industry average of 26 days, thus reducing the risk of abortive costs and void periods to you.
  • DocuSign- electronic completion and signature process for all documentation. This means we are now not reliant on paper-based documents.
  • Rightmove Passport- RAH are one of very few agents in the country trialling a new ‘pre-qualified’ application procedure introduced by Rightmove. Tenants, who enquire to us via Rightmove, can be pre-vetted speeding up their potential application.
Not all our improvements are digital or process driven. Our biggest asset remains our people. We are proud to announce that 100% of our lettings team are now members of ARLA PropertyMark. This is not a legislative requirement – no qualifications or minimum level of experience is required to work in our industry. This was not good enough for us. We set ourselves higher standards, so at RAH we are fully funding the Continuous Professional Development of our people via the industry leading ARLA qualifications program.

There is no silver bullet that will solve this challenge, yet we are determined to embrace new technologies and processes to manage and maintain our position as one of the leading agencies in the area. I am proud that RAH will be at the forefront.

Christopher Toynbee FARLA

End Of Year Summary


Published: 11/12/2018   Last Updated: 12/12/2018 11:22:14   Author: Alex Gray    Tags: Summary

2018 has certainly been a year of two halves or so the main commentators would have you believe. Early signs were that sales departments of estate agents throughout the region seemed to be enjoying excellent market conditions and it appeared that the market was going to withstand all that was thrown at it. With excellent transactional volume, good year on year price growth all fuelled by demand and an apparent determination not to be sidetracked by the B word. However, as we moved into Q3 the landscape began to change. Not solely, in my view, a result of the Brexit storm.

Over the last few years we have seen a continual assault on the market – taxation increases at almost every point, be it stamp duty land tax, erosion of tax relief on finance costs for buy to let, capital gains tax for overseas investment to name but a few. In August ’18 we saw only the second interest rate rise for 11 years, meaning we now have a whole generation of home owners who have hardly experienced an increase in mortgage payments…….. let’s hope they all took out PPI, no wait a second?

Then there is the 10-year price rises versus’ slow/stagnating wage growth. The costs of entry to the market have never been higher, the average cost of a home in Cambridge now represents 13.5 times the average salary (compared to just under 8 times average salary across the country as a whole).

As we head towards 2019, not to mention 29th March, we have continued uncertainty which is the factor that seems to stall not just the property market but everything else as well.

Despite all the headwinds the market continues to perform and in Cambridge we haven’t arrived in quite the buyers’ market some are seeing.

Not surprisingly, as the barriers rise in sales the lettings market continues to be reassuringly stable. It offers flexibility, lower costs of entry and, more so than ever, fantastic quality as the population has become more discerning on type, style and quality. This is welcome news and we now have a market wanting to deliver high specification and an audience willing to pay for it. The availability of a quality housing stock is a vital part in attracting people and industry to the city.

However, the lettings market isn’t immune to government interference, and there is a planned ban on tenant fees expected to be implemented in April. I am all in favour of regulating charges- paying a fair price for a good service, particularly when you hear some of the unfair charges some agents choose to impose on tenants. This blanket ban will certainly impact on the market as the work and cost remains (or likely increases) but the revenue is removed. Depending on how a business is modelled the impact could be huge, possibly terminal for some agencies. This has to be an unintended consequence of the Government’s objective to regulate and level the industry.

Next year, just like every year, will undoubtedly present challenges. What these challenges will be remains to be seen but that’s all part of it. Our role is to embrace and overcome them, whilst continuing to provide great service and advice because let’s not forget for the vast majority of the population a home isn’t a business, it is much more important than that.

Redmayne Arnold & Harris Welcome New Directors


Published: 11/12/2018   Last Updated: 11/12/2018 15:47:24   Tags: Directors, Business News

Redmayne, Arnold & Harris Ltd has announced that three established members of the Firm have been appointed as Directors and Shareholders last week.

Christopher Toynbee, Jason Harvey and Oliver Hughes now join existing Directors Alex Gray, Chris Arnold and Nick Harris in leadership of the Cambridge-based estate agency.

Toynbee, previously Head of Lettings and Investments, Harvey, previously Valuer and Hughes, previously Head of New Homes, have numerous years of experience in the industry and have been leading the business to greater heights since they joined, making Directorship a natural progression within the Firm.

Commenting on the news, Director Alex Gray said: “We are delighted with the appointments as it forms another part of the evolution and expansion of the business and further strengthens our position in the highly competitive Cambridge market, which we hope will bring further significant growth to Redmayne, Arnold & Harris.”

Founded in Cambridge over 25 years ago and launching a second office in Cambridge just under 2 years ago, the business continues to show areas of great expansion with plans already in place to push the company’s Year on Year results and targets.

Now looking to lead the way in sales, lettings, land, new homes and commercial developments, with a strong head of professional experts at its helms, Redmayne, Arnold & Harris would like to wish all our clients a prosperous start to 2019.

Redmayne Arnold & Harris Take Prestigious Award


Published: 30/11/2018   Last Updated: 30/11/2018 13:11:14   Tags:

Lettings Property Manager, Ruby Goddard, was awarded the prestigious Rising Star Award at last night’s Cambridge News & Media Property Awards (Thursday 29th November).

The awards ceremony, which took place at St Barnabas Church, Mill Road, Cambridge, saw many of the city’s established estate agents, lettings agents and developers come together to celebrate a successful year in the industry.

Taking the title of Rising Star, Ruby was commended on her professionalism and extensive knowledge of the market, beating a high number of nominated candidates to the title.

Commenting on the event, Ruby said: “I had an amazing evening at the awards ceremony, and I’m extremely honoured to have won the Rising Star category. I’m so grateful to all of my colleagues at Redmayne Arnold & Harris – it’s a team effort and every staff member is brilliant. Chris Toynbee and Charlotte Biggs have taught me so much and their guidance since I started with the company has been invaluable. Congratulations to all of the other nominees and winners last night.”Director, Christopher Toybee, added: “Ruby is fully deserving of this award and we are incredibly proud of her at Redmayne Arnold & Harris. Her work ethic and professionalism has really shone through, so it’s no real surprise that this has been recognised.”

Other winners at the fourth annual event included Andrew Bush of Bush Sales, who took home the Outstanding Contribution Award for his 30 years in the industry.

Redmayne Arnold & Harris has two offices in Cambridge and Great Shelford, with an experienced and professional team at its helms. Closing in on 30 years in business, the team offer a bespoke service across sales, lettings, land, new homes and commercial developments.

Supporting Small Business Saturday


Published: 30/11/2018   Last Updated: 30/11/2018 11:12:00   Tags: Small Business

We're proud to be supporting Small Business Saturday on 1st December 2018. From our own small business to the many local independents we've been honoured to work alongside this year, we hope that you take note of this campaign and #ShopLocal this Saturday ahead of the Christmas rush.

Whether it's popping into our neighbours at the Shelford Deli or the many independents in Great Shelford, or venturing away from the high street retailers in Cambridge and instead finding something in the independents lining King Street, Cobbles Yard and many other areas of the city, we hope you join in.

Michelle Ovens MBE, Director of Small Business Saturday, said: “As Small Business Saturday is all about encouraging people to support and discover local, independent businesses, we have hand-picked this gift guide to offer inspiration and show people what our Small Biz 100 is offering.” 

American Express remains the principal supporter of the campaign in the UK, as part of its ongoing commitment to encourage consumers to shop small. This year, American Express is incentivising Cardmembers to support their local independents with the return of its Shop Small offer. From Small Business Saturday until 16th December, American Express Cardmembers will receive a £5 statement credit when they spend £10 or more at participating small merchants.

Tag us in any #SmallBizSatUK purchases you make across the weekend, we'd love to see your support too. Visit for more information.

April Property View Magazine now online

Published: 11/04/2018   Last Updated: 11/04/2018 15:44:19   Tags: Property Magazine

The Spring edition of our Property View magazine is now available to read online. Inside you’ll find a selection of houses and apartments for sale and to let, both in Cambridge and the surrounding villages. There are also details of some of the brand new homes that we are currently marketing.

As well as available properties, we take a look at why the kitchen is the most important room in the house when it comes to selling (with some stunning examples) and Jane Bailey discusses why it pays to be on the case when it comes to chains. We also highlight our Feefo feedback system which gives our clients the chance to leave feedback on any aspect of the service they receive from us.

What does the future hold for the Cambridge rental market?

Published: 11/04/2018   Last Updated: 24/04/2018 11:50:33   Author: Charlotte Biggs    Tags: Lettings, Rental Market, Landlords

The Cambridge rental market is seen as very buoyant, a place where rents increase and demand always outweighs supply. Is this still the case?

Over the past 10 years, buy-to-let investors have flocked to Cambridge in the expectation of strong rents and impressive capital growth, driven by huge tenant demand and lack of supply.  However, while rents have remained strong over the past year, we have seen a slow down in the rates of capital appreciation.  Investors chasing a fast buck are likely to be disappointed. This doesn’t mean the Cambridge BTL market is broken, it just means a short-term investment strategy is no longer a viable option.

According to the most recent Home Track report (February 2018) values in Cambridge have dropped 1.5% year on year, but will this have an affect on the rental market? In the immediate short term, likely not, but if this becomes and ongoing trend, those property owners considering selling up, may hold off until prices see an increase. This in turn will affect the stock of properties to purchase, possible pushing people to rent until they find their ‘dream home’ but also pushing buy to let investors in purchasing while prices are down.
The average rent in the East of England, at the end of 2017 was £909pcm, in Cambridge this was £1202pcm (Landbay, Rental Index Report). Cambridge is still a microclimate, offering a unique setting for the housing market. So why does Cambridge stand out and what part do Landlords need to play in keeping these rents at this level?

Over the next three years, around two million sq ft of office and laboratory developments will be delivered in the Cambridge market. This is on top of the multinational companies, such as Astrazeneca, Google, and Microsoft who have already called Cambridge their home.
The increased investment in infrastructure is also increasing the rental demand as more areas of the City become popular for commuters; such as the Cambridge North train station, improvements to A14 between Cambridge and Huntington and proposed plans for a Cambridge South train station.

New developments such as Ninewells and Eddington, together with some impressive high spec refurbishments of existing stock has improved the overall standard of properties in Cambridge. Older properties can start looking more dated in comparison to the newer developments so keeping up with maintenance is key. Larger companies in the City are attracting affluent young professionals and families who expect their homes to be well-presented and maintenance free in exchange for the high rents they are being asked to pay. Landlords must keep up with these expectations to ensure the strong rents continue. As Letting Agents, we need to ensure our clients' property stands out from others on the market, giving the best possible chance of achieving the expected rent level, with a minimum void period.

Looking ahead, we expect clearer answers to the key questions. Will the changes to stamp duty for first time buyers reduce the young professional renters or the length in which they rent? Will the changes with tax relief on mortgage payments reduce the buy to let investors and therefore rental stock, ultimately leading to an underpinning of rental prices as supply drops but demand remains steady? Will the uncertainty with Brexit hold people back in buying and push them to rent until the landscape is more certain? Only time will tell, but what we do know is the Cambridge market continues to need supply to meet the demand. This supply just needs to be of a higher standard, to meet the increased expectations of tenants.

Rogue Landlords and Banning orders

Published: 11/04/2018   Last Updated: 24/04/2018 11:56:42   Author: Christopher Toynbee    Tags: Lettings, Rental Market, Landlords

The Housing and Planning Act 2016 came into force on the 6th of April 2018 and it includes the introduction of a ‘Rogue Landlord’ database. This will list every landlord who has been prosecuted or fined by a Local Authority. Further, the regulations also provide the Local Authority with the power to pursue Banning Orders against landlords. If imposed, these orders will prevent the landlord managing any property for a set period of time, as well as their name appearing on ‘Rogue Landlord’ national database. The implications of this could be quite severe for some.

In previous cases, fines against landlords end up in the pocket of HM Treasury. For these new regulations, any fines imposed on landlords will be for the Local Authority to keep, the hope being, that with a direct financial incentive, LAs will be focussed on outing the issues.

Given how early we are into the new regulations, their success at improving standards remains to be seen. However, it’s the latest of a number of ‘sticks’ the government have been using on landlords and one that could have a severe impact.

A database such as this isn’t new, as a similar one has already been introduced into the London property market by Mayor Sadiq Khan. This database allows anyone to check whether their current or prospective landlord has been prosecuted or fined by a number of London Borough Councils. Just type in the landlord/agent name and the property address and away you go. The database proposed by the Housing and Planning Act 2016 is currently not intended to be publically available, unlike the London database, and more as a tool for Local Authorities. The offences that can lead to being on the database or being faced with a Banning Order include but not limited to:
  • Unlawful eviction or harassment
  • Failing to comply with an improvement notice
  • Offences in relation failure to comply with HMO Licensing requirements
  • Fire and Gas safety failures
The Banning Order powers that Local Authorities will now possess will prevent landlords from managing their properties, if any of these offences have taken place. A Banning Order can also be pursued if the landlord has failed to undertake what the Local Authority consider to be ‘necessary’ remedial works. Remedial works does not necessarily mean urgent repair work. The Regulations do not accurately define this and potentially leave it open for Local Authorities to enforce their opinion of ‘necessary’ works. If the landlord refuses to undertake this work for whatever reason (such as legitimate lack of funds), they are liable to be taken to a tribunal by the Local Authority in order to impose a Banning Order. This could result in either imprisonment (unlikely?) or a fine of up to £30k.  

Local Authorities therefore have two wins from the introduction of these regulations. Increasing standards of rental properties as landlords wish to avoid a Banning Orders, or receiving fines from those landlords who do not undertake these works. If a Landlord fails to pay the fine, a charge is put on the property.

This is indicative of the general theme running through the industry at the moment where there are many more examples of government using ‘stick’ rather than ‘carrot’ regulations to encourage desired behaviour from landlords. There of course would not be any argument against the move to improve standards, but the proposed set up has the potential to affect all landlords and not just those with genuinely poorly maintained properties.  

Obligations for repair and maintenance

Published: 10/04/2018   Last Updated: 17/04/2018 08:57:47   Author: Christopher Toynbee    Tags: Lettings, Rental Market, Landlords

A fundamental obligation of a landlord, and one governed by legislation as well as contract, is the obligation to repair and maintain certain aspects of the property. Landlords who fail to adhere to this obligation could face penalties such as fines, prosecution and the inability to obtain possession.
Section 11 of the Landlord and Tenant Act 1985 details the scope of the obligation and helps define who is responsible for what repairs and maintenance. This should also be detailed in the assured shorthold tenancy agreement (AST) between the two parties.
Section 11 breaks down the landlord’s obligation to repair and maintain:
  • The fabric and structure of the property – This includes the roof, walls, ceilings, gutters, downpipes etc.
  • The supply of services to the property, including sanitary ware – this includes electrical wiring, gas pipework, baths, basins, sinks etc.
  • The supply of space heating and hot water – The landlord is obligated to maintain boilers and appliances that supply heat to the property, as well as hot water
In order to fulfil this obligation, the landlord has an implied right for access in order to repair and maintain as necessary. This is backed up by section 11 (6) of the Landlord and Tenant Act 1985 which confirms the landlord is allowed access for these purposes. Note, however, the tenants right to deny access overrides the above, and if the tenant refuses access the landlord must not attend and must seek court permission to do so.
The Landlord is expected to repair the property, or replace items, bearing in mind the age and condition of the property, or the item to be replaced. The tenant cannot expect betterment, nor should they be expected to accept a replacement that is of lesser quality or specification than the original item.
It’s not an uncommon occurrence when there are disputes between the two parties for Landlords to hesitate to undertake repairs – almost as a bargaining chip. This is a fundamental breach of section 11 and could have serious consequences going forward. It will leave the landlord in a much worse and weaker position.
Of course, there are obligations on the tenants as well, usually detailed within the AST. These include obligations not to damage the property, maintain any gardens, repair or replace any items they have broken or damaged etc. Tenants are further expected to behave in a “Tenant like manner” which is a description put forward by Lord Denning in Warren v Keen 1954. There is a little confusion regarding what exactly this means, but basically it means that there will be certain things that a tenant is expected to take on as part of being a tenant – changing lightbulbs, unblocking sinks, mowing the lawn i.e. everyday remedial issues.

Tenants are also obliged to report any issues as soon as they arise. If the tenant fails to report faults when they knew, or should have known, about them, and as a result the property is further damaged, the tenant would be responsible for the extra cost of repair. This damage is known as ‘permissive’ damage’.
Similarly, tenants should not be withholding rent in the event of repairs that they perceive to be necessary not being undertaken. Rent payment is a fundamental obligation of the tenant and knowingly failing to fulfil this – for whatever reason – could actually cause more problems later on.
If both sides are fully informed and aware of their rights and obligations prior to entering an AST, then its far less likely that there will be issues or disputes between the parties.

Getting Section 21 Right

Published: 19/02/2018   Last Updated: 20/02/2018 16:12:44   Author: Christopher Toynbee    Tags: Renting, Letting, Landlords

A section 21 notice is one of two ways in which a landlord can seek possession of their rental property back from their tenants (the other being a Section 8, which will form part of a later article).

A Section 21 notice is the most commonly used method of seeking possession. It can be served any time after the end of month four of a fixed term tenancy and at any point during a periodic tenancy. It provides the Tenant with a two month’s notice of the date of which the landlord will seek possession.

All it involves is the completion of a two-sided form (now a form 6A) which is then served on a Tenant. Sounds relatively simple, right? Unfortunately, not.

There is a raft of scenarios where a Landlord cannot serve a Section 21 and a seemingly endless number of hurdles the Landlord must clear for the Section 21 to be correctly issued and served.

Below is a non-exhaustive list of reasons why a Section 21 notice cannot be served/ won't be valid:

  • During the first four months of a fixed term tenancy (the original tenancy)
  • Where the Landlord is prevented from retaliatory eviction under section 33 of the Deregulation Act
  • Where the landlord has not provided the tenant with any of the following documents
  • The EPC for the property
  • A valid Gas Safety Certificate for the property
  • The DCLG’s “How to Rent” guide
  • Where the landlord has failed to comply with deposit protection legislation, including but not limited to protection, within the right time frame and issuing of all relevant documents to the tenants within strict time limits
  • Where the property requires a House of Multiple Occupation licence and doesn’t have one
  • If the Section 21 does not provide for sufficient notice
  • Where the landlord cannot prove service of such notice or it is done in a way not agreed within the tenancy agreement
  • If the Section 21 information is incorrect
  • If six months have passed since the issuing of the Section 21 notice
Even assuming all the above is undertaken correctly, the tenant doesn’t actually have to leave at on the date specified by the section 21 notice. The notice is one for ‘seeking possession’, not for eviction. Eviction is provided for by the courts.

In practice, and with the help of good management, the vast majority of tenants will leave on or before the date seeking possession.

At Redmayne Arnold & Harris we will serve section 21 notices on behalf of our landlords under our Fully Managed service. We have strict processes in place to ensure that all areas are covered so that there is no uncertainty with regards to the validity of the notices we serve.

The changing face of Buy-to-Let

Published: 18/02/2018   Last Updated: 19/02/2018 10:06:35   Author: Christopher Toynbee    Tags: Landlords, Letting, Rental Market

The world of buy to let is unrecognisable for that of 15 or even 10 years ago. Long gone are the days of 110% mortgages, self-certification and same day remortgages.

Investors now find themselves in an environment where they are seemingly being attacked from every angle. Increase in stamp duty levies, the tapering out of mortgage interest relief and the introduction of portfolio lending assessments. This is where a mortgage company will require much more detail from the Landlord in terms of personal assets and liabilities and income than they had previously.

This has led to many “one-off” landlords - and some more established portfolio landlords - selling off their investments to avoid these additional costs and difficulties in obtaining finance.

Other landlords trying to protect themselves by transferring properties into a Limited Company structure, where mortgage interest costs can still be offset against profit. We would highly recommend speaking to your accountant before pursuing such a strategy as it does come with many other tax implications.

Lending to Limited Companies is now fairly mainstream, and the cost of doing so is not dissimilar to that of personal mortgages. For example, a fixed 5 year deal at an 80% loan to value will attract an interest rate of sub 4%. However, there are also associated legal costs and the mortgage arrangement fees that can vary between 2%-3% of the amount borrowed, adding to the overall cost.

By comparison, personal lending tends to be characterised by much lower arrangement fees despite the fact that the rate of interest charged is really much the same as that for lending to Limited Companies.

Interest rates themselves have seen a recent rise and there is talk of at least one, if not two, more rises later this year. While landlords have enjoyed rock-bottom rates for a long time now, the timing of an increase in rates, combined with the harsher tax and legislative BTL environment we now find ourselves in, will be a particularly bitter pill for landlords to swallow.

10 changes you need to know as a landlord

Published: 04/12/2017   Last Updated: 04/12/2017 14:23:20   Author: Christopher Toynbee    Tags: Landlord, Letting, Buy-To-Let

While conditions in the local property market may not be offering the double-digit capital growth of recent years, property in and around Cambridge still represents a solid investment. But it's important to have a good understanding of the various new regulations and legal requirements. Here are 10 of the most important changes that are impacting landlords in today's private rented sector.

1. Mortgage interest tax relief changes Before April this year, landlords could deduct their mortgage interest costs from their income when calculating their tax bill. Now though, you can only offset 75% of your mortgage interest, and this figure is being gradually reduced to zero by 2020. Instead, landlords can claim a tax credit worth 20% of their mortgage interest – a change which will hit high-earning landlords hardest.

2. The end of the wear and tear allowance Until 2016, landlords letting furnished homes could deduct 10% of the annual rent from their profits before they paid tax to account for ‘wear and tear’. This ‘wear and tear’ allowance was permitted regardless of whether they had actually spent any money on furnishings that tax year. According to the new taxation rules, landlords can only deduct the cost of replacing or repairing household items like-for-like.

3. Right to Rent checks Under ‘Right to Rent’ legislation which came in to force in February 2016, landlords have to ensure their tenants have the legal right to live in the UK. This involves checking passport or visa paperwork before the lease is signed.  WIth RAH managing your property, we’ll deal with this on your behalf, but the consequences are severe – if you’re found to be letting to a tenant who is living in the UK illegally, you could face a fine of up to £3,000.

4. Energy efficiency regulations From 1 April next year, any properties rented out privately must have a minimum emergency performance rating of E or an Energy Performance Certificate (EPC). The rules will apply to new tenancies from April 2018 and for existing tenancies from April 2020. Fines of up to £4,000 can be imposed for landlords who breach the rules.

5. The Housing White Paper In February, the government released a White Paper on ‘fixing Britain’s broken housing market’. Primarily, the paper focuses on freeing up land for housebuilding, encouraging construction of starter homes and addressing unfair rental practices. With the uncertainty caused by the recent general election, however, it remains to be seen which – if any – policies will be implemented.

6. A property market slowdown Landlords need to be aware of market pressures caused by external events. We found that last year’s Brexit vote had little effect on \cambridge house prices, and any talk of a house price crash has so far been unfounded. That said, transaction levels have been slowing in recent months – if value growth follows suit, property investors may see weaker returns.

7. Section 21 eviction process In 2015, new regulations were brought in surrounding the Section 21 eviction process, requiring landlords to follow the rules around evictions more closely. While these requirements have existed for some time, some self-managing landlords may not be aware of the complexity of the process.  As an ARLA qualified agent, RAH is fully up to speed on the Section 21 requirements.

8. Tenancy deposit protection Compulsory tenancy deposit schemes have been around for a decade, but there are signs that the deposit system might be beginning to change. From deposit free renting in the build-to-rent sector to apps offering tenancy insurance, a number of schemes are being touted as a new alternative – so it’s important for landlords to keep abreast of the latest trends and technology.

9. Stricter buy-to-let lending regulations Last year, the Bank of England announced it would introduce tougher new requirements for buy-to-let borrowers. The new rules require landlords to bring in higher levels of rent relative to their mortgage costs. In addition, landlords with four or more properties will face additional stress testing, and be required to provide more information about their income and debts.

10. The continuing impact of stamp duty changes The stamp duty surcharge – taking effect in April 2016 – is arguably the most divisive of the measures introduced to cool the private rental sector. The 3% surcharge means, for example, that a landlord buying a £200,000 home would now pay £7,500 in stamp duty, compared to just £1,500 before the changes. Landlords need to factor in these additional costs before making a new purchase.

7 reasons why using an ARLA agent makes sense

Published: 05/10/2017   Last Updated: 06/10/2017 08:44:30   Author: Charlotte Biggs    Tags: Lettings, ARLA, Property Management

The Lettings Industry is a fast-paced industry in which legislation is continuously evolving in terms of both quantity and complexity. At a time when Landlords and Agents must comply over 100 pieces of legislation, it has become as important as ever to ensure your chosen agent is ARLA registered and qualified.

Redmayne, Arnold and Harris is an ARLA (Associated of Residential Letting Agents) regulated agent, and have been for many years. In addition to this, we have several members of the Lettings Department who individually, are ARLA qualified, having passed industry exams and continuing with training as part of professional development. This ensures our staff are fully up to date on industry changes.

Whether you are a Landlord or a tenant, here are our top 7 reasons why using an ARLA regulated and qualified Agent to manage your property, will leave you and your property in safe and trustworthy hands:

  1. ARLA registered agents are covered by the ARLA Client Money Protection Scheme, protecting landlord and tenants rents and deposits. If your agent isn’t ARLA and were to declare bankruptcy, or deal on the wrong side of the law, your money’s gone and you’re on your own!
  2. Any ARLA agent must have Professional Indemnity Insurance, giving landlords and tenants peace of mind in the unlikely event of negligence or bad advice.
  3. Our ARLA qualified members of staff are required to be trained and qualified in addition to following a structured programme of Continuous Professional Development skills – keeping their industry specific knowledge up to date.
  4. All ARLA agents voluntarily adhere to the Code of Practice and Rules of Conduct for their professional body, which means they trade to the highest possible professional standards.
  5. If something were to go wrong with an ARLA agent, you know you have an option to redress the situation by taking the matter up with ARLA.
  6. All ARLA Agents are regularly updated with government legislations, including important safety checks such as Gas Safety Certificates and Smokes and Carbon Monoxide (England) Regulation 2015.
  7. ARLA offer continuous support to registered Agents in the form of regular regional update meetings and a direct helpline to a team of solicitors, specialising in the lettings industry.

Changing landscape for investors – the rise of off-market

Published: 05/10/2017   Last Updated: 06/10/2017 08:43:37   Author: Christopher Toynbee    Tags: Property Investment, Rental, Investors

Property investors will be feeling battered and bruised by the continued introduction of additional costs and hurdles to the investment market. The additional stamp duty costs, tapered loss of mortgage interest relief and now stricter lending criteria have all increased the complexity and the cost of property investment.
On the face of it, its worked. There are fewer investors in the market and we have seen an increase in landlords selling up. This has meant that properties considered to be ripe for investment have become much more price sensitive with investors scrutinising yields and long term capital growth with far more intent.
The main area where I am seeing a change is off-market opportunities. Landlords who are considering selling their investment are increasingly looking to sell directly to investors without going on the open market. They want to reduce the risk of unsettling their tenants and suffering void periods. I currently have several off-market opportunities that have come directly to me. This is a distinct change from recent times where landlords have been focussed on going to the open market to achieve the best possible sale price.
For those investors still in the market, there are good opportunities out there. Off-market, fully let deals are attractive as they are less complex and offer immediate returns. The structure of the property investment market may be changing, but it still provides for a solid, long term investment.

Student accommodation is some of the most expensive in the world

Published: 25/05/2017   Last Updated: 25/05/2017 09:22:20   Tags: Lettings

Cambridge has been ranked 8th globally in terms of housing costs for students according to a new report by The report says that the average weekly rent in Cambridge is £209, slightly cheaper than Oxford (and London) but some way ahead of the least expensive cities for housing in the UK which were Hull with an average rent of £85, Dundee £94 and Sunderland £94.50.

To read the full report in the Cambridge News click here

What's really happening to Cambridge prices?

Published: 03/04/2017   Last Updated: 06/04/2017 12:10:47   Author: Alex Gray    Tags: Market Update

According to there are 20% more properties on the market today than there were 12 months ago, but the numbers of property sales are down by 20% or more.  Such an increase in supply would suggest that prices should be falling. However, according to the latest UK Cities House Price Index from Hometrack, Cambridge house price growth in the past 12 months was just 2.2%, down from 12.2% the previous year.

So, after years of rising prices and tales of buyers being outbid on house after house, what is really happening to the Cambridge property market in 2017. Well as always, it depends what on the location, type and value of your property
Firstly, it must be said that the market was distorted last year. There was a surge of investors buying last Spring to beat the introduction of higher levels of Stamp Duty for second properties and this really helped to push up both prices and total number of sales. There has now been a readjustment.

Secondly, there is a major split in the market between traditional second-hand properties and new homes. Cambridge has seen unprecedented levels of house building over the past few years and this has led to an over-supply of very similar new houses and apartments on large developments. Typically, large developers release schemes in phases with prices changing based on demand. In a rising market this means higher prices at each stage. But this can only carry on for so long before buyers say enough is enough and now there is a definite slow-down in sales. The average time to sell a home in Cambridge has risen from 4.1 weeks in March 2016 to 7.5 weeks today. This change is driven by what is happening (or not) on large new developments.

The new homes market now makes up nearly 40% of the total number of properties on the market in Cambridge and is hiding a shortage of supply in the traditional market where houses and apartments are still selling really well. Nowhere is this truer than for pretty, Victorian houses, priced correctly in the Kite, close to the Station, in Newnham or in De Freville Avenue. These homes remain incredibly popular with buyers. We recently sold a two-bed terraced house in York Street where there were 17 viewers and seven offers with the final sale price substantially more than the original guide.

Even in the new homes market there are variations. Smaller developers selling interesting, high spec houses and apartments in good locations are still finding buyers happy to pay premium prices.  Making sure these specialist developers have access to the right advice and sales expertise is exactly the reason we are welcoming Oliver Hughes to our team.

What of the future? The Sunday Times recently ranked Cambridge in its best 20 locations to live. Under the headline ‘Boom Town for the Brainy’, the newspaper said: “You can’t argue with this honey-coloured hotspot’s popularity. The population is soaring, thanks to great rail links and blossoming tech businesses”. Outside the city, The Halifax Quality of Life Survey 2016 recently placed South Cambridgeshire the sixth most desirable place to be a resident in the country. Cambridge and its surrounding villages remain a great place to buy. And, if you are thinking of moving in 2017, take a look behind the headline statistics to understand what really is and is not selling locally.  

Meeting tenant expectations

Published: 31/03/2017   Last Updated: 03/04/2017 12:02:41   Author: Christopher Toynbee    Tags: Landlords, Renting

The rental market in Cambridge is changing rapidly. Renting is no longer the short term stop gap it once was and tenants are becoming more demanding. If they are renting a whole property, they expect it to be maintained and presented as well as if they owned it themselves. And rooms in shared houses do not escape this weight of expectation.

Even for students, the days of damp, dirty and cramped digs are long over. Only seven percent of University of Cambridge students now live in private rented accommodation, most are housed in College-provided blocks with en-suite bathrooms and all mod cons. Anglia Ruskin University now dominates student demand in Cambridge but if you want to find the best student tenants you will need to offer standards that come close to the new purpose-built rooms on offer throughout the city.

Making initial impression count can make all the difference when it comes to attracting tenants.  As a landlord, having a ‘they can take us as they find us’ attitude rarely results in you achieving your rental expectations.

So here are my top tips for the things you must check before you allow potential tenants to come round.

1. Providing fast broadband and decent cable/satellite are now basic pre-requisites for mellenials. Once upon a time services simply covered gas, electricity and water but wi-fi and digital television are just as important. If a tenant can see they are up and running, they know they won't have the hassle of sorting them out.

2. Kitchens and bathrooms are key. TV Property programmes and swanky boutique hotels have raised the bar on the quality of kitchens and bathrooms and this is changing tenant expectations. Think about installing mid range appliances in the kitchen rather than the cheapest. You don't need to lay travertine everywhere but quality tiling and worktops will make a good impression. If you cannot do anything else, at the very least make sure kitchens and bathrooms are spotless.

3. Think like a tenant. Now is the time to look at your property with fresh eyes.  Check for peeling paint in the bathrooms, polish those light switches and tighten the screws to fix those rattling door knobs.  You need to show your property has been looked after and is loved.  Tenants will make a snap judgement about your attitude to future maintenance issues based on what they see on a viewing.
4. The entrance is the keystone of your kerb appeal.  If the front door needs a lick of paint, choose a tasteful colour. Make sure the outside lights work. Even if you don't own the areas around the entrance it is in your interest to check that the path is clear and move the bins away from the front of the property. Make the entrance hall a welcoming space.  Nothing ruins the first impression more than a crowded hallway where you have to fight your way past coats, shoe racks and piles of post. 

5. If your property has a garden don't neglect this important space. An overgrown jungle suggests that you don't care about the property and could leave the impression that you won't sty on top of the maintenance during the tenancy. Pruning, trimming and landscaping will make sure your garden presents a positive first impression.  And now is not the time to argue with the local council about who mows the verge outside your property. Swallow your pride and do it yourself (at least while viewings are taking place).
6. If the sun isn’t streaming through the windows, the right lighting can make all the difference.  Poor lighting can make your home feel dark and drab so install brighter modern lights to make your home seem sunny, cheerful and up to date.

7. And keep on top of the cleaning!  Even if the property has been professionally cleaned after the previous tenants moved out, you may need to do periodic top up cleans. While some potential tenants can ignore stains and dust, most cannot and will imagine themselves living in the space, as you present it.   If your property looks (and smells) clean, prospective tenants will be far more likely to see the potential.

Field of dreams; Cambridge’s most impressive single building plot goes on sale for £2.25m; half an acre with planning permission for seven bedroom Arts & Crafts style home with adjacent swimming pool complex


Published: 29/03/2017   Last Updated: 29/03/2017 17:10:04   Tags: Building Plot

We are marketing a half-acre plot of land in one of the finest streets in Cambridge.  The patch of land, nestled behind Churchill College, is set to become the foundation for a 7,300 sq. ft seven bedroomed home which will come complete with an indoor swimming pool complex and yoga studio.
Storey’s Way is widely acknowledged as one of the best addresses in Cambridge. A quiet, leafy avenue running from Churchill College on Madingley Road, past Trinity Hall playing fields and onto Huntingdon Road.
The site at 68 Storey’s Way is currently home to a modest four bedroom, 1950s house which will need to be demolished to make way for the new buildings. Full planning permission has been granted to create an Arts & Crafts style building in keeping with neighbouring homes built in the 1920s and 1930s.
It is thought that the house at nearly 10,000 sq.ft of total accommodation will be worth around £4million once completed – making it one of the most impressive private homes in the City.


Oliver Hughes commenting on the sale said ‘This is a unique opportunity to create a bespoke home of outstanding luxury and quality.  The special character of Storey’s Way stems from the Arts & Craft houses with their spacious gardens. Number 68 is no different.
Unusually for a prime Cambridge plot, there are no substantial restrictive covenants. This means the buyer has flexibility on subsequent plans and applications, a real chance to build a dream home, architecturally linked to the past but with all the advantages of modern living.”


Click here to view the full details

The history of Storey’s Way
Storey’s Way is a Conservation Area, who’s character is determined by the detached family houses with their spacious gardens. The boundaries of the Conservation Area are defined by the original L-shaped plot of about 42 acres which was allotted to the Trustees of Storey’s Charity by the Enclosure Award of 1805. The original charity was established in 1692 when ‘Edward Storey of Cambridge, gentleman’, bequeathed the rents and profits of his estate for the construction of ten alms houses for the benefit of widows of Anglican clergy, and of widows and maidens ‘of sober life and conversation’ of the parishes of St Giles and of Holy Trinity.
By the late 1890s the Trustees of Storey’s Charity, decided to raise capital for re-investment by selling some of their agricultural land for high quality housing covering some 35 acres. 74 freehold plots were offered for sale, varying in size from a quarter of an acre in the northern area to half an acre elsewhere.  By the end of 1914 eighteen plots had been sold, but during and immediately after the Great War, sales were slow and the last plot was not sold until 1932.
The first houses were built in 1912, with the majority being built before 1930 and a few from the post-war period. There are several Baillie Scott houses in the ‘Arts and Crafts’ style located at the west end of the road. The houses are characterised by a continuity of style of the 1920s but with a wealth of variation in roofs, gables, decorative timbering, tile detail, windows, porches and brick or render finishes. The influence of the Arts & Crafts Movement is still recognisable in many of the gardens with formal design close to the house and ‘wild garden’ beyond.  Yew and beech hedges are common, as are close-boarded or slatted, low, wooden fences.


New Head of Residential

Published: 23/02/2017   Last Updated: 23/02/2017 10:31:54   Tags:

Experienced estate agent Alex Gray has  joined us in the newly created position as Head of Residential Sales. 
Alex moves from Tucker Gardner where he enjoyed a 20 year career. Alex brings a wealth of experience and knowledge as well as a shared enthusiasm to help our clients. Having worked his way up in the estate agency business, Alex was a director at Tucker Gardner for more than 14 years, where he took over the full management of their regional office network following the acquisition of the firm by Countrywide, the UK's largest estate agency chain, in 2014.
Commenting on the appointment, Nick Redmayne said, “We’re delighted to welcome Alex. He has a proven track record of selling houses, apartments and new homes in the Cambridge area. He has a incredibly strong focus on customer care which ties in completely with our ethos at Redmayne Arnold & Harris."
Alex added: “This is a great opportunity for me to build on the enviable reputation which Nick Redmayne, Chris Arnold and NIck Harris has established over the last 25 years. When you are helping a client sell a house, you are not just dealing with their biggest asset but also their family home. By bringing together best estate agency practice, local knowledge and cutting-edge technology, we have the chance to expand take a wider market.

Top 5 tips to keep your sale on track

Published: 12/01/2017   Last Updated: 12/01/2017 16:07:35   Author: Jane Bailey    Tags: RAH News, Sales Progression

Many think that estate agency is money for old rope.  Surely all you do is visit the house, take a few measurements and photographs, upload the details to OnTheMarket or Rightmove and wait for the viewings and offers to flood in.  This part of the job takes up only 20% of our time.  So what makes up the other 80%?

Handling offers and negotiating the final price is a key step and one that requires sensitive handling.  A quick cash offer after the first viewing can be good news.  But it is also vital to test the market fully, to give all interested buyers a chance to view to make sure your client gets the best price in the market at that time.  Keeping the person who made the original offer happy while allowing others a chance, requires diplomacy (and the patience of Job).

Once a property is Sold Subject to Contract (or Sale Agreed or Under Offer), the fun really begins.  Until contracts have been exchanged, either side can pull out of the sale, buyer or seller.  And, across the country 35% of agreed sales fall through, not only causing distress to at least one side but also incurring expensive solicitor and surveyor fees.

Our level of fall throughs is much lower than the national average and this is down to time and effort we put in after a sale is agreed, carefully nurturing a sale to completion.  To get a sense of the common pitfalls, we interviewed Jane Bailey who has responsibility for progressing sales at RAH.  This is her list of recommendations to ensure a smooth sale.

1. In my world it is paperwork, paperwork, paperwork rather than location, location, location. If you are selling, get your initial paperwork done early – a solicitor cannot send out a draft contract to the buyer until you have filled out the forms they need to check you are who you say you are.  There is no point insisting on a fast exchange of contracts if you delay the start of the process.  If you have had work done to the house, make sure you have the guarantees or building regulation sign-off to prove that everything has been completed properly.  The same is true about fixtures and fittings.  Think about what you are leaving behind and return the form to your solicitor quickly.  That way, any problems or issues can be identified early and sorted out before they jeopardise the sale

2. On the buyer’s side, providing the right paperwork on time is key to getting a mortgage offer quickly. Mortgage offers take more time than you think. It is more than a year since new mortgage regulations changed the way that lenders assessed new borrowers, who must now meet tough affordability criteria.  If that utility bill is out of date by the time you send it, you will have to start again

3. Communication is king.  Most sales involve a chain of people and a problem at any point in the chain can affect your sale.  Making sure that milestones are reached at the right time is vital.  With the rise of online estate agents and solicitors, talking to a real person about eliminating a blockage in the sales pipeline is becoming more and more difficult.  Having someone on your side who can talk to (and badger) the different estate agents, solicitors, surveyors and other professionals is really important

4. Be prepared for a renegotiation of the price. Mortgage valuations may come back lower than anticipated.  Equally surveys can throw up structural problems that need attention.  Both reasons can prompt buyers to ask for a price reduction.  If the market is strong you may decide that remarketing is the answer but if you are under time pressure to move quickly negotiating a new price might be the better option. Either way, keeping the lines of communication open is the key to a successful outcome

5. Don’t underestimate the importance of your agent’s office.  This is the place that surveyors come to get access to conduct the survey.  It is also the place where keys can be held, ready to be handed over to the buyer as soon as completion takes place.  Having someone on hand who knows the sale inside out, definitely helps to keep things on track.

Why wait until Spring

Published: 19/12/2016   Last Updated: 04/01/2017 12:23:36   Tags: Selling, Presentation

Spring is seen as the prime time to sell your home.  But is accepted wisdom always right?  The Christmas break is a time when many people make big decisions, including whether their current home is still the right place to live. With less properties on the market, the New Year can be a good time to market your home if you follow some basic rules.

Properties in more isolated locations can appear to be even more remote during the winter when the roads can be muddy, slippery or covered in snow. However, Cambridge City properties and houses in more central village locations have always sold well in Janaury and February.

Keep photos up to date.  Nothing suggests a stale property more than tinsel on the tree or snow on the ground when it is a beautiful Spring day in February.

Try and keep  viewings to the day time.  And open curtains and clean windows to let in the light. Making your home appear as light and bright as possible is crucial on shorter, darker days.


Make viewers feel welcome. Light the fire or turn up the central heating and maybe even offer a cup of tea to potential buyers.


Tidy the garden.  Sweep up those leaves and cut the lawn if possible.  You may have been leaving these jobs until Spring but you are trying to show off the full potential of your home.

Why the price must be right


Published: 07/11/2016   Last Updated: 07/11/2016 11:33:05   Author: Nick Redmayne    Tags: RAH News

Sitting in Cambridge it is easy to think that the housing market is immune from the ups and downs of the wider UK economy. Prices for prime city properties are holding up well. Even with less buyers around since Brexit, the lack of supply means there is still competition for the best houses.  The best locations will always sell well.

Overall however, it feels like the Cambridge property market is in a state of flux. So, if you want to sell and you aren’t living in a stunning Georgian house overlooking Jesus Green or Midsummer Common, how can you maximise your chances of finding a buyer?

Well the simple truth at the moment is that the right valuation will make or break your sale. Under-pricing your home risks leaving money on the table while over-pricing means you may wind up sitting on the market for weeks until you have no choice but to lower the price to gain more attention.

After a home sits on the market for an extended period, many people will think that it hasn’t sold because something is wrong with it. Buyers will assume that an old listing does not live up to its online promise or has had a problem with a survey.  Don’t let your home become stale because it’s overpriced

So, what are the secrets to pricing property so that it sells?

Firstly, you need to understand your competition.  How many similar houses are on the market in your neighbourhood at the moment? If there are several properties on the market, you will need to price aggressively in order to get buyers to choose yours. If there are no other similar houses locally, you may be able to go for a more ambitious asking price.

Then you need to be completely honest about the condition of your home. You cannot make a true comparison with other properties through rose-tinted glasses. Evaluate your home the way a picky buyer would and realign your expectations to match. If there are some quick cosmetic fixes that will improve the first impression of your home, such as tidying the front garden, decluttering and the odd lick of paint, now is the time to get on with them.

If you think that people will fall in love with your home and offer you more than it’s worth – think again. Today’s buyers have so much pricing information at their fingertips. Rightmove and Zoopla give them actual sold prices, together with photographs and floorplans.  They know exactly what has sold in your area and for how much. Buyers may not even view if they think the asking price is too high. They take away the message that if you are oblivious to the state of the current market, you are probably not very serious about selling.  Either that or they simply wait until the guide price is reduced.

An experienced, independent agent will market properties at the right price.  At Redmayne Arnold & Harris we have 25 years of local market knowledge and the history of what has sold in specific roads.  Also, we have the latest information about the competition.  The sales data on the online portals is typically three months out of date as they rely on completion data coming through from the Land Registry. We know what’s coming onto the market, how many viewings are actually taking place and what sales have just been agreed? We can advise on presenting your home in the best way and about setting your asking price so that your home stands out online.

Presentation, presentation, presentation


Published: 27/09/2016   Last Updated: 04/01/2017 12:24:12   Tags: Selling, Presentation, First Impressions

You might have just found the perfect new home and are keen to get your house on the market as soon as possible but pausing for a moment can reap big dividends.  Making initial impression count can make all the difference when it comes to getting offers.  Having a ‘they can take us as they find us’ attitude rarely results in you achieving your price expectations.

We’d never dream of selling a car without washing and polishing before uploading photos to the internet, so why wouldn’t you do the same with your biggest asset.  So here are my top tips for the things you must check before you allow potential buyers to come round.

1. Walk up to your front door imagining you are a buyer.  The entrance is the keystone of your kerb appeal.  If the front door needs a lick of paint, choose a tasteful colour. Check that your path is clear and move the bins away from the front of the property. Make sure the outside lights work and think about some architectural plants in pots either side of the doorstep

2. Make your entrance hall a welcoming space.  Nothing ruins the first impression more than a crowded hallway where you have to fight your way past coats, shoe racks and piles of post.  Clean any windows in your front door, re-paint in a light neutral colour if necessary, put in a higher wattage bulb in your hall light and put any bulky furniture into storage

3. De – clutter. A buyer needs to be able to see the potential of every room.  You might be moving because you have outgrown the space but you don’t viewers to be left with that impression.  Pack up the clutter, remove large pieces of furniture and if necessary rent some storage space for the duration of the viewings.

4. If the sun isn’t streaming through the windows, the right lighting can make all the difference.  Poor lighting can make your home feel dark and drab so install brighter modern lights to make your home seem sunny, cheerful and up to date.

5. Think like a buyer.  Now is the time to look at your home with fresh eyes.  Check for peeling paint in the bathrooms, polish those light switches and tighten the screws to fix those rattling door knobs.  You don’t need to overhaul the bathrooms and kitchen if you are selling (leave that for the new people) but you do need to show your house has been looked after and is loved.  Buyers tend to over-estimate the cost of repairs so fix the kitchen drawer, replace the broken front light and oil the front gate.


6. Your garden is one of the most important spaces at the property.  Pruning, trimming and landscaping will make sure your garden presents a positive first impression.  And now is not the time to argue with the local council about who mows the verge outside your house. Swallow your pride and do it yourself (at least while viewings are taking place).


7. And keep on top of the cleaning!  While some potential buyers can ignore last night’s take-away on the worktop or the washing up in the sink, most cannot and will imagine themselves living in “your” space, as you present it.   If your home looks (and smells) clean, viewers will be far more likely to see the potential


Up, up and away


Published: 05/09/2016   Last Updated: 04/01/2017 12:24:49   Tags: Photography, Marketing, Selling

Getting the right property photographs can make or break a marketing campaign.  Great photography means click throughs skyrocket.  Getting up high is one sure way of standing out from the crowd and more and more properties are getting the aerial treatment. 

Not all properties have a perfect view from the street. Various things can be in the way that block the view of the home. Things like landscaping and fencing can make it difficult for buyers to see the front of the property. Pole aerial photography allows us to put our camera higher up in the sky, getting those hard to see angles and avoiding obstructions that might be right in front of a ground level camera.

And when you really need to get a feel for how a house sits in its surroundings it may be time to turn to the UAV or drone.  The shot above, a new house in Barton Road, was taken using a drone.  It was the perfect way to show the unique lakeside location.

5 reasons experience matters


Published: 22/08/2016   Last Updated: 04/01/2017 12:24:33   Author: Nick Redmayne    Tags: RAH News, Marketing, Pricing

This year, Redmyne Arnold & Harris are celebrating 25 years of selling and letting prime property in and around Cambridge.  Here Nick Redmayne looks at why experience and expertise matter so much when you sell your home.

1. The right valuation makes or breaks a sale. Experience allows us to market properties at the right price, based on 25 years of local market knowledge and the history of what has sold in specific roads. Under-pricing your home risks leaving money on the table while over-pricing means you may wind up sitting on the market for weeks until you have no choice but to lower the price to gain more attention

2. Good marketing sells.  You are competing with other properties for the same buyer so yours needs to grab the attention. Property marketing is about more than an online listing. You need to stand out from the crowd. High quality photos, an engaging description and clear floor plans present your home to its full potential

3. 80% of people buy a property within a five miles of their current address so local knowledge and connections are king. Unlike online agents who operate central call centres we know Cambridge like the back of our hand. We speak to our database of registered buyers and anyone who has viewed similar properties to yours, recommending your property at every opportunity. Following up every viewing allows us to give you valuable feedback

4. Expertise in negotiation can make a huge difference to the sale price. We have negotiated hundreds of home sales, we know all the tactics, the warning signs of a nervous buyer or someone who is not committed to the purchase. We know when it is the right time to push and the right time to hold back. On average we achieve 102% of the original asking price

5. If you agree a sale, national statistics indicate that there is a one in three chance of it falling through before completion. We have a success rate of 88%. Long-established relationships with solicitors, surveyors and lenders mean we are best-placed to ensure that everyone involved in a sale is kept informed and deals stays on track to the end. We can identify any potential problems early and we have the experience to deal with them quickly and efficiently.
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